Product Support Portals

Please find the portal below that supports the product that you need assistance with and click “Get Help” to login for helpful information or to submit a ticket for resolution.

Product Support

Customer Care Hub

The Customer Care Hub is an online self-service tool for Change Healthcare support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases.

Products supported in the Customer Care Hub include Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, and Patient Access Advisor.

Additional Product Support Portals

Network Solutions

  • Claims & Denials Advisor
  • Clinical Exchange (Clinician)
  • Communications & Payment Services
  • Dental Network Solutions
  • Network Solutions Products
  • Patient Access Advisor

Products supported via Connect Center

  • Assurance EDI
  • Assurance Reimbursement Management ™
  • Clearance EDI

Pharmacy Solutions

Products supported

  • Pharmacy Business Intelligence Solutions (Explore DX® and Rx Clarity)
  • Pharmacy Management Software Solutions (Enterprise Pharmacy System™, Turn Rx®, Converge Rx™, and Freedom Data)
  • Pharmacy Network Solutions, & Pharmacy Revenue Cycle and Billing Solutions (Absolute AR®, MedRx™, and eRx Network)

Software & Analytics Solutions

Products supported via Customer Connection

  • ClaimsXten™
  • Clear Claim Connection
  • Clear Coverage™
  • Clinical Document Collector
  • Contract Manager
  • HealthQx®
  • InterQual®
  • Patient Education
  • Provider Manager
  • Reimbursement Manager